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Terms & Conditions - Online

ALL SQUARE GRP LTD Lighting - Terms and Conditions

Welcome to ALL SQUARE GRP LTD Lighting website terms and conditions of use.

These terms and conditions apply to the use of this website By accessing this website and/or placing an order, you agree to be bound by these terms and conditions. Please do not register or place an order on this website if you do not accept these terms and conditions.


Customers ordering from our website will automatically receive a confirmation that we have received and are processing your order once payment has been authorised.

Our acceptance of an order only takes place once your items have been dispatched. We may refuse an order when goods are not available or we cannot obtain authorisation for your payment.

All lead times quoted are as accurate as possible. ALL SQUARE GRP LTD cannot be held responsible for delays by a third party.


If you are unhappy with your purchase, a refund will be issued once we have received the goods back at the customer's own expense and in a new resalable condition within 14 days of purchase, along with our email confirming the return of your goods. The cost of returning the lights will be the responsibility of the customer, who we recommend should insure the goods during transit. We are unable to accept any items back for a refund if they have been installed or any wires/cables have been cut or changed. All refunds will be issued once the items have been inspected and ALL SQUARE GRP LTD is satisfied that the goods are in either a resalable condition or faulty. Any goods returned that are not faulty or damaged may be subject to a restocking charge. You will be notified of any products on your order that will be subject to this charge prior to processing your order.

Lights that are damaged in transit from our warehouse must be notified to us by email to within 48 hours of delivery. Unfortunately, we cannot accept any transit damage claims reported to us after 3 days from receipt of delivery.

In the instance an exchange of goods is required, we reserve the right to charge for any additional deliveries.

Business 2 Business Returns

Goods ordered through All Square | For Business (all commercial/trade orders, business to business transactions) – Returns for non-damaged items

For any uncertainty about whether a product is included in this category, the customer should email for reassurance.

Goods ordered on our website or otherwise which fall into this category will not be able to be changed, refunded, or exchanged.

Commercial/trade customers should only order if they are sure that the item and finish are suitable for the customer’s needs. The customer will not be able to change the order after the item has entered into production.

All Square GRP Ltd. has no liability for items ordered that a customer no longer requires. Once an order is processed, the customer is liable to purchase the items.

Goods ordered through All Square | For Business (all commercial/trade orders, business to business transactions) – Damaged or Faulty

Please contact us immediately (within 24 hours of receiving goods) by calling: 020 7727 0606 or emailing us to discuss our procedure and organise a replacement.

Should an item be received damaged or defective, then a replacement will be manufactured and delivered as soon as possible based on the following procedure:

  1. If the packaging is damaged when you receive it, then you must sign as damaged on the courier’s receipt.
  2. Inspect your purchase's exterior and interior carefully immediately upon receipt.
  3. Any claim regarding an item/s damaged or defective must be made initially by telephone or email, followed by a written claim with photographic evidence showing the damage as well as the packaging.
  4. Damaged goods must be adequately packed in the original packaging to prevent further damage before collection and during its return journey to ourselves.

Delivery Information

ALL SQUARE GRP LTD offers a fixed rate delivery charge on all orders placed on this website to UK mainland addresses. Please contact us on for a quotation for any order to be delivered outside the UK mainland.

All items ordered from stock will be sent out on the day of order once payment has been confirmed prior to midday. Any orders received after midday will be dispatched the next working day via a national courier service.

Deliveries of goods are not guaranteed. ALL SQUARE GRP LTD will not be held responsible for delays or discrepancies in relation to deliveries.

Website Disclaimer

  1. Introduction - This disclaimer governs your use of our website; by using our website, you accept this disclaimer in full. If you disagree with any part of this disclaimer, do not use our website.
  2. Intellectual property rights - Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all our intellectual property rights are reserved.
  3. License to use website - You may view, download for caching purposes only, and print pages from the website, provided that:
    1. You must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system.
    2. You must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent.
    3. You must not edit or otherwise modify any material on the website.
  4. Limitations of liability - The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website. Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on this website is kept up-to-date. To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose, and the use of reasonable care and skill). Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct, indirect, or consequential loss or damage arising under this disclaimer or in connection with our website, whether arising in tort, contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue, or anticipated savings. However, nothing in this disclaimer shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability that cannot be excluded or limited under applicable law.
  5. Variation - We may revise this disclaimer from time-to-time. Please check this page regularly to ensure you are familiar with the current version.
  6. Entire agreement - This disclaimer constitutes the entire agreement between you and us in relation to your use of our website and supersedes all previous agreements in respect of your use of this website.
  7. Law and jurisdiction - This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.